Customer Service

We really appreciate your support. So, when something goes wrong, we want to put it right!

If you need any assistance with an order, or with finding a book, please don’t hesitate to give us a call.

01524 840 111

We don’t have a switchboard, a phone menu or that horrible voice-recognition stuff. Marilyn is our office administrator and deals with our shipping and orders, and she’ll be able to help you out. She’s also really nice :)

If Marilyn’s unavailable, the rest of the team will no doubt be able to help.

You can also email us:

Sales, Orders: marilyn@carnegiepublishing.com

Website bugs/problems: chris@carnegiepublishing.com

Finally, if you want to send us a letter (or come visit):

Carnegie Publishing
Carnegie House
Chatsworth Road
Lancaster
Lancashire
LA1 4SL

Delivery Info

We post out orders within 2 working days of receiving them. We use Royal Mail for most orders, and can send items by Special or Recorded delivery if needed. For large or heavy orders we may use a courier.

We use Paypal

Paypal handle all of our transactions. If you don't have a Paypal account you can still use the checkout process (and don't need to sign up with them either). If you have any trouble, do give us a call.

Give us a call

We can assist you with online orders or take your order over the phone. Either way, give us a ring on

01524 840111

No phone menus or hold music, just real people!

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