Delivery Info & Terms

Carnegie aim to despatch all web orders within two working days of receiving them. We also offer two delivery options, Standard and Express.

Standard Delivery

We use Royal Mail First Class for Standard delivery which has, to date, been very reliable. Royal Mail say that they deliver First Class mail within 2 working days. Thus, please allow up to four working days for your order to arrive. (In practice it will probably arrive sooner.)

Standard delivery costs £2.95 per item.

Despatch Policy
While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 72 hours. If we are unable to despatch your order within 7 days, we will contact you by e-mail with an estimated despatch date and offer you the option of cancelling the order.

Prices, VAT and tax
The price shown for the goods excludes postage and packing unless specifically stated. The charges for postage and packing are shown in the Checkout once you have entered the country and method of delivery and before you are asked to confirm the order. Books are zero rated for VAT in the UK, and VAT is therefore applied at 0% to all orders. Delivery to non-European countries may result in import duties payable on receipt of the goods. You will be liable for these duties.

Cancellation and returns
If you are not satisfied with the goods you have a right to cancel the contract, return the goods and receive either a full refund of your monies or replacement goods. The information on how to cancel and the Cancellation Form will be sent with the goods, together with the postal details of where to return the goods. Please send an e-mail to us before you return goods, telling us that you are returning the goods and why.

Confidentiality
Personal information is held securely and only transmitted in encrypted form. Credit card numbers are not stored. No customer details are passed to third parties and are used only in accordance with the Data Protection Act.

Using this site
You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

None of the above Terms and Conditions affects your statutory consumer rights.

Carnegie, Palatine Books, Crucible Books and Scotforth Books are imprints and trading names of Carnegie Publishing Ltd, which is a company incorporated in England and Wales and registered under company number 2213741.

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Delivery Info

We post out orders within 2 working days of receiving them. We use Royal Mail for most orders, and can send items by Special or Recorded delivery if needed. For large or heavy orders we may use a courier.

We use Paypal

Paypal handle all of our transactions. If you don't have a Paypal account you can still use the checkout process (and don't need to sign up with them either). If you have any trouble, do give us a call.

Give us a call

We can assist you with online orders or take your order over the phone. Either way, give us a ring on

01524 840111

No phone menus or hold music, just real people!

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